The bergmensch.de shop went online in May 2019 :)

Behind BERGMENSCH are the (then) young founders Dominik (27) from South Tyrol and Felix (23) from Swabia.

They are currently supported by 8 motivated employees.

We currently have a pop-up store in the Müller Galerie in Reutlingen. Feel free to stop by and check out our products live.
Our opening hours:

Mon-Fri: 9:00-20:00

Sat: 9:00-19:00

We work with various production facilities in Europe and Asia for the production of our clothing.

When selecting our partners, we place great importance on all garments being produced sustainably and under fair conditions.

The textiles are printed with environmentally certified "Ökotex 100" colors.

Our washing instructions:

• Wash for the first time only 5 days after receipt
• Always wash inside out (print inside)
• Wash at a maximum of 30 degrees
• Wash with similar colors

Our Premium Organic Hoodies tend to run a bit large, so if in doubt, order one size smaller.

Men's Premium Organic Shirts are true to size.

Women's Premium Organic Shirts tend to run a bit small and are fitted.

You can find detailed size charts here: SIZE CHARTS

For larger quantities (e.g. for groups or clubs), we are happy to create individual custom designs for you.

Simply send us an email with your idea to support@bergmensch.store.

Very cool! Feel free to email us your idea at support@bergmensch.store.

If your idea makes it into our assortment, you'll receive a gift from us :)

Yes! How to put on and take off your BERGMENSCH bracelet is explained here: INSTRUCTIONS

We include a BERGMENSCH® sticker with every order.

Shipping costs to Germany are €4.95.

Shipping costs to Austria and Italy are €5.90.

Shipping costs to Switzerland are CHF 9.00.

For orders over €99, shipping is free.

Shipping usually takes 1-3 business days.

Shipping to Switzerland usually takes 2-7 business days.

Our products are shipped from Germany in sustainable paper packaging with DHL GoGreen.

We currently ship to Germany, Austria, Italy and Switzerland.

As soon as your order has been shipped, you will receive a shipping confirmation from us via email. This email will lead you to a shipping overview; simply click on the DHL tracking number to view the current status of your order.

If your order is delayed, please contact us by email at support@bergmensch.store.

We can then check why your order is delayed and prioritize your order in production.

You can return your item within 14 days of receipt.

Please understand that we cannot cover the costs for a return.

Click here to register a return or please contact us with your order number by email at support@bergmensch.store.

Once your return has been received and processed, we will refund the amount within max. 14 days via your chosen refund method (store credit or refund to the original payment method).

Once your return has been received and processed, we will refund the amount within a maximum of 14 days via your chosen refund method (store credit or refund to the original payment method).

Please note that processing your return can take 3-5 business days after receipt.

We ask you to settle your Klarna invoice, even if you wish to return individual products or your entire order.

If you do not settle your Klarna invoice, you risk reminder fees from Klarna, which we unfortunately have no influence over.

As soon as we have processed your return, Klarna will automatically refund your money.

You can check your invoice status with Klarna at any time using the email address you provided when ordering:

https://app.klarna.com/login?market=de

We generally offer the following payment methods:

PayPal, Credit Card, SOFORT Transfer, Klarna (invoice), AmazonPay and GooglePay.

Upon request via email to support@bergmensch.store, we can also offer prepayment / bank transfer.

Simply send us a short email to support@bergmensch.store with your order number, and we will send you the requested invoice for your order.

Please send us an email with your order number to support@bergmensch.store as soon as possible if you wish to cancel your order.

We will then check with production if your order has already been produced or if a cancellation is still possible.

As most of our textiles are produced individually for you after ordering, we ask you to refrain from ordering multiple sizes for fitting. This not only helps us but also the environment.

If the ordered item does not fit, you can of course exchange it within 30 days of receipt.

We apologize if there was a wrong delivery with your order.

Please send us a picture + order number of the incorrectly delivered goods to support@bergmensch.store.

We will then, of course, send you the correct item free of charge.

In this case, you may keep the incorrectly delivered product.

We apologize if you have received a defective item.

Please send us a picture + order number of the damaged product to support@bergmensch.store.

Please make sure that the stain / hole / defect is clearly visible on this picture, along with the motif.

We will then, of course, send you a perfect item free of charge.

If the print on your item is coming off, please ensure you have followed our enclosed washing instructions.

If the print on your item is coming off despite following the washing instructions, we apologize for this.

Please send us a picture + order number of the damaged product to support@bergmensch.store.

Are you a mountaineer and identify with our brand? Do you also have a large reach on social media or a talent for photography or videos?

Then apply for a collaboration with us via:

kooperation@bergmensch.store

Click on "Login" in the top right corner or, on mobile, at the very bottom of the menu.

Then click on "Register" next to "New customer?".

Click on "Login" in the top right corner or, on mobile, at the very bottom of the menu.

Then click on "Forgot password?". You can now request to reset your password.